Workplace aftercare · Guernsey & Jersey
Keep the workplace
working for you.
A workplace continues to change after handover. We help with snagging, adjustments, minor works and furniture changes, giving you a route to resolve issues and adapt the space as your needs evolve.
01 · Where we can help
Support for the next adjustment.
Following handover
Work through outstanding items and practical adjustments as the team settles into the space.
Something needs attention
Review a furniture or workplace issue and identify the information and action needed.
The team or layout has changed
Discuss minor works, furniture additions or adjustments to suit a new requirement.
02 · The scope
Understand the issue. Agree the next step.
The response depends on the issue, the original scope and any relevant product terms. We start by establishing what is needed.
- 01
An initial review
Gather the location, photographs, product details and a description of the issue.
- 02
A prioritised action plan
Agree what needs investigation, who needs to be involved and which actions come first.
- 03
Supplier and site coordination
Arrange the relevant follow-up, parts or works, with access and disruption considered.
- 04
Clear close-out
Confirm what has been completed and identify any remaining action or further improvement.
03 · Making a request
Make the request easier to resolve.
A few details at the start help us direct an aftercare request. Include the site, what has changed or stopped working, and photographs that show both the item and its setting.
For furniture, a product label, order reference or approximate installation date can help identify the item. Let us know about access restrictions and the impact on day-to-day use.
Contact POS about an issue04 · How we work
A straightforward route to follow-up.
- 01
Tell us
Describe the issue or change, including photographs and any relevant project or product references.
- 02
Agree
We review the information and confirm the scope, responsibilities and likely next steps.
- 03
Follow through
Coordinate the agreed action and check whether anything remains outstanding.
A few common questions
Before we start.
Is aftercare the same as a warranty?
No. Warranty cover depends on the product, supplier terms and the nature of the issue. Aftercare can also include chargeable adjustments, minor works or changes. We clarify the applicable route before proceeding.
Can you help with a workplace POS did not originally deliver?
Tell us what you need. We can review the request and confirm whether we can assist, what information is required and the appropriate scope.
How quickly can you respond?
Timing depends on the issue, access, resources and any parts or supplier involvement. Tell us about the operational impact when you contact us so we can discuss priorities and next steps.
Let’s talk
What needs attention?
Tell us the site, the issue or change and how it is affecting the workplace. Include photographs and product or project references where available.